NVA Summary

How Your Vision Care Program Works

Eligible dependents are entitled to receive a vision examination once every 12 months and; one (1) pair of lenses once every 12 months and a frame once every 24 months, or contact lenses once every 12 months from last date of service.

For your convenience, at the start of the program, you will receive two identification cards with participating providers in your zip code area listed on the back. At the time of your appointment, simply present your NVA identification card to the provider or indicate that your benefit is administered by NVA. The provider will contact NVA to verify eligibility. A vision claim form is not required at an NVA participating provider.

Be sure to inform the provider of your medical history and any prescription or over-the-counter (OTC) medications you may be taking.

To verify your benefit eligibility prior to calling or visiting your eye care provider, please visit our website at www.e-nva.com or contact NVA’s Customer Service Department toll-free at 1.800.672.7723 (TDD line 1-888-820-2990) or NVA’s Interactive Voice Response (IVR). Customer Service is available 24 hours a day, 7 days a week, 365 days a year. Any question any time.

If you are not a registered subscriber, you can still search our providers online by selecting the “Find a Provider” link on our home page. Enter group number 0016005B or the group number on the identification card and enter in your search parameters. It’s that easy!

Click below for more information on your NVA Vision Benefit Summary

Click below for more information on your hearing aid benefit

Click below for more information on the NVA Member Mobile App