How Your Vision Care Program Works
Eligible dependents under age 19 are entitled to receive a vision examination and one (1) pair of lenses once every 12 months and a frame once every 24 months or contact lenses once every 12 months from last date of service. Eligible members and dependents age 19 and over are entitled to receive a vision examination once every 12 months and one (1) pair of lenses and a frame or contact lenses once every 24 months from last date of service. However, they are entitled to the same consideration as dependents under age 19 provided a certification is received from their medical doctor and approved by the Fund Office certifying as to their medical necessity.
For your convenience, at the start of the program, you will receive two identification cards with participating providers in your zip code area listed on the back. At the time of your appointment, simply present your NVA identification card to the provider or indicate that your benefit is administered by NVA. The provider will contact NVA to verify eligibility. A vision claim form is not required at an NVA participating provider.
Be sure to inform the provider of your medical history and any prescription or over-the-counter (OTC) medications you may be taking.
To verify your benefit eligibility prior to calling or visiting your eye care provider, please visit NVA’s website at www.e-nva.com or contact NVA’s Customer Service Department toll-free at 1-800-672-7723 (TDD line 1-888-820-2990) or NVA’s Interactive Voice Respone (IVR). Customer Service is available 24 hours a day, 7 days a week, 365 days a year. Any question, any time.
If you are not a registered subscriber, you can still search our providers online by selecting the “Find a Provider” link on our home page. Enter group number 0016005B or the group number on the identification card and enter in your search parameters. It’s that easy!